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BE@RBRICK TM & © 2001-2024 MEDICOM TOY CORPORATION. All rights reserved.

FAQ

Find answers to your questions about the BE@RBRICK AUDIO Speaker, including its features, order management, and delivery dates.

  • What is a BE@RBRICK AUDIO Bluetooth Speaker?

    MEDICOM TOY collaborated with Rinaro Isodynamics to create the first-ever BE@RBRICK AUDIO Bluetooth Speaker in 400% size. Over 20,000 engineering hours and 214 custom parts went into designing the BE@RBRICK AUDIO 400% Portable Bluetooth Speaker, staying true to the original BE@RBRICK while delivering exceptional sound quality.

  • What is the delivery schedule for the new Limited Iridescent Collection?

    The delivery is scheduled for November 2024. Import duties and taxes are not included in the price and may apply in the destination country. Please check with your local customs authority for details.

  • What makes the sound quality of the BE@RBRICK AUDIO Speaker stand out?

    BE@RBRICK AUDIO Speaker offers amazing sound thanks to its QUAD'360™ technology from Rinaro Isodynamics. This tech creates immersive 360-degree sound, filling the room with clear and balanced audio. It features two 20mm tweeters in the bear's ears and two 40mm woofers in its head, delivering a rich and detailed listening experience.

  • What connectivity options does the BE@RBRICK AUDIO Speaker offer?

    Pairing is straightforward. Simply activate Bluetooth on your device, locate the BE@RBRICK AUDIO 400% in the list of available devices, and connect.

  • How do I operate the BE@RBRICK AUDIO Speaker?

    Using the BE@RBRICK AUDIO Speaker is a breeze! Simply press the main button to connect your iOS® or Android® device via Bluetooth®. For a touch of fun, the speaker features unique, interactive controls. The volume and track selection are conveniently located on the speaker's left and right hands.

  • What is the battery life of the BE@RBRICK AUDIO Speaker?

    The speaker offers up to 6 hours* of portable listening, with a rapid 1.5-hour charge time via USB-C. The battery is designed to be easily replaceable for long-term use.

  • Is the BE@RBRICK AUDIO Speaker portable?

    Whether you are camping, picnicking, or just soaking up the sun, BE@RBRICK AUDIO brings your favourite tunes to life.

  • Can I pair multiple BE@RBRICK AUDIO Speakers for stereo sound?

    Yes, you can pair two speakers to create a true stereo sound experience for a more immersive audio performance.

  • What comes in the box?

    • BE@RBRICK AUDIO Speaker
    • USB-C Cable
    • Quick Start Guide
    • Safety Guide
    • User Manual

  • How do I track my order?

    You will receive a tracking number once your order is dispatched and an order confirmation email beforehand.

  • How do I contact BE@RBRICK AUDIO Support Team?

    For general inquiries, contact us at hello@bearbrick.audio. For technical support, email usersupport@bearbrick.audio. Allow 3-5 days for a response.

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Specifications

    Shipping & Return

    Delivery is scheduled for November 2024. Import duties and taxes are not included and may apply in your country. Orders ship from Hong Kong.

    Address changes, color updates, or special requests aren't supported. Please review your order carefully before proceeding.

    Cancellations are accepted within 72 hours of order confirmation, provided the order has not yet shipped. Cancellations for customer convenience are not accepted after this period. Products cannot be cancelled once shipped.

    If you would like to make a purchase in Japan, please visit the website of our partners MEDICOM TOY to find outlets near you.

    You will receive a tracking number on the same day your order ships. Prior to this, an order confirmation email will be sent upon successful placement of your order.

    For assistance, contact hello@bearbrick.audio using the email associated with your order.

    Need more information? Read our Shipping Terms.

    Warranty

    Your original BE@RBRICK AUDIO product is covered by a warranty of twelve (12) months from the date of purchase of a brand new, unused BE@RBRICK AUDIO product by the original purchaser.

    For tech support, please contact usersupport@bearbrick.audio

    For more details, please read our Warranty.